Reference

How h33t Handles Your Personal Information

Your account details, wallet activity across bKash, Nagad, and Rocket, and device session data are collected only to run the service and keep your account secure.

Data collected only for service operationbKash, Nagad, Rocket payment data protectedYour account access rights explainedContact us to request data changesJurisdiction rules apply
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h33t How h33t Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of the data we hold, ask us to correct something, or raise a concern about how your information has been handled, our support team is the right starting point. We aim to respond to data-related requests within a reasonable time. Use any of the channels below.

Live Chat Open the chat widget from your account dashboard and select the privacy or data request option. This is the quickest path for straightforward requests about your account data.
Email Support Write to our support address with your registered mobile number and the specific data action you need — access, correction, or deletion. Include your bKash or Nagad number if it is linked to your account.
Account Help Centre Log in and head to account settings where you can update contact details, review linked wallets like Rocket or Nagad, and submit a formal data inquiry directly from the form provided.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply access controls and encrypted connections to protect the data stored against your account. Here is how the four key areas of data management work on this platform.

Payment Data Security

Transaction references from bKash, Nagad, and Rocket are stored in isolated records. Only the support and finance teams can access these, and only to resolve a specific dispute or withdrawal query on your account.

Cookies and Session Tracking

Session cookies record your login state and page activity so you do not need to re-enter credentials each visit. You can clear cookies through your mobile browser settings at any time without closing your account.

Account Security and Login Data

Login attempts, device fingerprints, and OTP verifications are logged to flag access that does not match your usual pattern. If something unusual is detected, your session may be paused pending re-verification.

Retention and Deletion

Active account data is kept for as long as your account remains open. When you request account closure, personal data is removed or anonymised except where financial record rules require us to retain transaction logs.

Common Questions About Your Privacy on h33t

These are the questions we hear most often from account holders in Bangladesh about how their data is handled, stored, and can be changed.

We collect your name, mobile number, and the wallet you link — bKash, Nagad, or Rocket. Device type and session data are also logged to secure your login and match transactions to your account accurately.

Yes. Submit a deletion request through live chat or email with your registered number. We remove personal data after account closure, except transaction logs kept for required financial record-keeping periods.

We share data only with payment processors — bKash, Nagad, Rocket — strictly limited to what they need to complete your transaction. We do not sell your data to marketing firms or other third parties.

Log in, go to account settings, and use the wallet management section. You can update your linked Nagad or Rocket number there, or contact support if the change requires identity re-verification.

Yes. Cookies keep your session active and help pages load faster on mobile. You can clear them in your browser settings. Clearing cookies will log you out, so have your login details ready before doing so.

Access and the scope of data processing depend on your local law and the eligible regions where this service operates. If you have questions specific to your situation, reach out to our support team directly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Related pages

h33t Bangladesh Register FAQ H33T Glossary h33t App